We answer all your questions

Orders are processed every morning and are shipped within 48 to 72 hours (business days), excluding sales or special events.

During special events, the order processing times may be extended up to 5 business days.

For metropolitan France, once your order is handed over to the carrier, please allow 2 to 4 business days for Colissimo delivery.

You can track your order using the tracking number provided in the email we send you.

The delivery costs are calculated based on your geographical location and may vary depending on the carrier. The following are indicative rates:

To Metropolitan France:

• Delivery to a relay point is charged at €6 and is free for orders over €150.
• Home delivery with signature is €8 and free for orders over €200.

To EU countries:

• Home delivery with signature starts from €12.
• Relay point delivery is charged at €8 and is free for orders over €200.

To Overseas Departments and Territories (DOM/TOM):

• Reunion: Delivery starts from €14 and is free for orders over €250.
• Guadeloupe and Martinique: Delivery is charged at €18 and is free for orders over €250.

Have a question about the delivery cost to another part of the world? You can contact us here.

Customs fees may apply for countries outside the EU, and they are the responsibility of the customer.

If your package is returned to us, don't worry! Upon receiving it, we will contact you via email and reship your order at our expense. However, if you prefer not to keep your order, you will be refunded, excluding the delivery charges.

If, after 10 days following the confirmation of your order, you still haven't received it, we invite you to check the status of your order in your customer account and contact us here.

We will initiate an investigation with the postal services. Once the investigation is completed (usually within about 10 days) and the package is considered lost, you have two options: we will fully refund your order, or we can offer you a voucher valid for 3 months on our website albertine-swim.com (http://albertine-swim.com/ (http://albertine-swim.com/)) or in one of our 3 stores.

To make a return, visit our Return an Item page and follow the procedure.

Returns are subject to a fee (€6) unless you are making an exchange (for color, model, or size). In that case, you will receive a prepaid label to send back the item you ordered.

You can absolutely visit one of our 3 stores in Paris, Hossegor, or Biarritz to make an exchange (in the form of a voucher) or request a refund.

Any item returned incomplete (without product tag, straps, removable pads, fasteners, buttons), damaged, washed, or stained will not be refunded.

Your return request may be rejected if:

• The return deadline is exceeded. In this case, you will receive a voucher valid on the website for 3 months.
• The returned item does not meet the detailed return conditions mentioned above.

If your item has a defect, we sincerely apologize, and we encourage you to notify us upon receipt at this email address.

Returns are processed within a period of 15 business days; however, during peak times, these timelines may be slightly extended.

The amount is refunded to the bank account associated with the card used for the order payment. An email confirming the processing of your return will be sent to you. The refunded amount corresponds to the value of the returned products with tags and in perfect condition.

If your return has not been processed after 3 weeks, feel free to contact us here.

If you used a gift card for your order, you will receive a new voucher equal to the value of the returned products. It is valid for 3 months on albertine-swim.com and in our stores.

If you used a discount code during your order, it will not be reissued after your return. You will be refunded the amount of your order.

To track the delivery status of your order, go to your customer account, click on the 'Orders' tab, and you will find the tracking number for your order. If you have chosen office pickup, you will receive an SMS notification when your order is ready for collection.

If you would like to pick up your order at one of our stores, contact Lola right here.

If you wish to modify or cancel your order, please contact us here. If your order has not yet been shipped, we can assist you in making changes.

If you receive a defective product (broken, stained, damaged, or not as expected), we sincerely apologize. Please be assured that we strive to provide you with products of impeccable quality; unfortunately, an item may occasionally have a defect or vulnerability that we may have overlooked.

Please send us photos along with your order reference at this email address. Your request will be processed within 24 hours of receiving your email.

You're not alone in asking this question, and that's perfectly normal. So, we've prepared a Care Guide for you, available below. It contains all our tips (they're simple, we promise) for taking care of your swimsuit and keeping it in the best condition for as long as possible.