The use of this site is subject to the conditions set out below. By using this site, you consent to these conditions. The website www.albertine-swim.com reserves the right, without prior notice, to change these conditions at any time. However, any changes will be listed here.
No contract will exist between you and www.albertine-swim.com for the sale of products until you receive an order confirmation. This confirmation will be in the form of a receipt validating the details of your order. Upon reception of this confirmation, only then will there will be a legal contract between us. This site is only available for your personal, non-commercial use. The products referenced on this site are available in all countries we deliver to.
The products offered for sale are available within the limits of stocks.
Product specifications are indicated on the product sheets. However, we inform you that under the effect of a browser or screen images, the product photos, and colours may differ from their actual colours.
If one or more ordered items are no longer available, you will be notified by email. You may cancel your order and be reimbursed on the bank account corresponding to the credit card used to pay the order.
The price you pay is indicated on the website. It includes VAT for the countries of the European Union. Prices listed do not include delivery costs, which can be found in the "Shipping" section. We reserve the right to change our prices without prior notice. All orders are subject to availability. We reserve the right to refuse sale to any individual or company. Prices are set in euros, the European currency. Prices in British pounds, US dollars, or yen are indicative only because the conversion rates are not updated daily. Please go to http://www.xe.com for a precise conversion into the currency of your choice.
SHIPPING & DELIVERY
Prices listed on the website do not include shipping costs. Prices include VAT for EU customers. Orders shipped outside the European Union are exempt from VAT.
For any order placed on the site, we commit to preparing your order within 48 hours maximum (excluding weekends and holidays) and three days maximum. We offer three delivery methods:
- Colissimo delivered to your home against signature, to a relay point, or to a post office in France, a French overseas territory, Europe, and World
- Mondial Relay
The shipping charges are calculated based on the delivery address, according to the tariffs applied by the various carriers. They vary depending on your geographical location. Non-EU residents may be subject to customs duties. These will be the customer's responsibility.
For Colissimo shipments in metropolitan France, delivery and returns are offered for purchases over €200.
We are committed to delivering the products ordered to the shipping address you have indicated. Please make sure it is accurate. Any reshipment due to an inaccurate address will be at your cost. We do our best to expedite as soon as possible. However, we are not responsible for delays caused by Colissimo, World Relay, or Chronopost.
Orders shipped within France are usually delivered in less than three business days, once you receive the confirmation email. Indeed, three shipments go out each week on Monday, Wednesday, and Friday. Albertine cannot be held responsible for any additional delays. Delivery times in foreign countries depend on your local postal services. Albertine cannot be held liable for poor handling on the part of postal services.
DELIVERY DELAYS / LOSS OF PARCELS
Colissimo is a highly reliable service. However, as with any shipment, there may be a delay in delivery or the product may get lost. In case of late delivery in relation to the date indicated in the shipping email, please report the delay by emailing us a message. We will then contact the French Postal Service to initiate an investigation. Such an investigation may last up to 21 days from the date of its initiation. If during this period, the product is found, it will be re-routed immediately to your home. This is what usually occurs in the majority of cases. If, on the other hand, the package is not found by the end of the 21-day investigation, the French Postal Service shall consider the package as lost. Only then can we send you a replacement product at our expense. If the products ordered that were lost by the carrier are no longer available at that time, we will refund the amount of the products concerned. If the products are still available, but the selling price on the site has changed, we would apply the new sales prices, either by refunding you the difference, or by requesting an additional payment for the price difference. We do not accept any liability for longer delivery times caused by the carrier, especially in case of product loss or labour strikes. An exchange or a refund of the items will only be possible once the postal service completes its inquiry.
RETURNS AND EXCHANGES
We want all our customers to be satisfied with their purchases. For this reason, returns shall be free of charge for purchases over €150 delivered in France, Germany, Belgium, Luxembourg, and the Netherlands.
Products that can be exchanged must have been purchased at www.albertine-swim.com and remain intact, unworn, and in their original packaging.
All goods must be returned to:
378 Ave. of Pascouaou
The item must be returned in the condition in which it was shipped. ALBERTINE will check all returned merchandise for damage to ensure that it came from ALBERTINE.
If the return is due to an error on our part, ALBERTINE will refund the cost of return and will reship a replacement product at no cost to the customer. - OR - We will refund the amount of the product as well as all shipping costs.
If, after receiving the order, the size or shape of the model does not fit, you can return the model. Upon receipt of the goods in the condition in which they were shipped by us, Albertine will send you a code enabling you to order a more suitable model.
To send us any comments or questions about our services, please email us at: email@example.com.
You can also write to us at this address:
ALBERTINE — S.A.S Les filles de Belleville
378 Avenue de Pascouaou,
www.albertine-swim.com cannot be held liable for events beyond our control concerning a product's delivery or its condition at the time of delivery.
If a term, condition, or provision of a term or condition becomes unlawful, invalid, or for any reason unenforceable, the validity and enforceability of the other terms, conditions, and provisions shall in no circumstances be affected or reduced.
These terms and conditions relating to the topics covered constitute the entire agreement between you and www.albertine-swim.com. It should be noted that no comments made by a sales representative of www.albertine-swim.com can be considered a variation of these terms and conditions or a representation of the products sold by www.albertine-swim.com. www.albertine-swim.com cannot be held liable to anyone for the inaccuracy of such a representation.
RIGHT OF CANCELLATION
The customer is accorded a period of 14 days to return, at her expense, the products that do not suit her. This deadline runs from the day of the delivery of the customer's order. If this period expires on a Saturday, Sunday, or a holiday, it shall be extended until the next business day. All returns must be done through your Albertine account in the section "View your order history". The product must be returned to:
ALBERTINE - S.A.S Les filles de Belleville,
378 Avenue de Pascouaou,
Returned products will only be accepted if they are in their original packaging complete and intact, and in perfect condition for resale. Any product or whose original packaging has been damaged, will not be refunded or exchanged. This right of cancellation is exercised without penalty, except for the cost of return. In the event of a cancellation, the customer may either request a refund of the sums paid, or to exchange the product. In the case of an exchange, the re-shipment will be at the customer's expense. In the event of a cancellation, Les Filles de Belleville will make every effort to reimburse the customer within 30 days. The customer will then be reimbursed by crediting her bank account under a secure transaction if paid by credit card, or by check in other cases.
All contracts between us will be interpreted and applied in accordance with French law. Any dispute concerning this contract will be subject to the exclusive jurisdiction of the French courts.
OWNERSHIP AND INTELLECTUAL PROPERTY
This site is the property of S.A.S LES FILLES DE BELLEVILLE who maintains and operates it. This site and all its components, including the graphics and architecture in general, texts, graphics, selections, arrangements, and all software compilations, its underlying source code, and software (applets included) are the property of either Albertine® and its affiliates, or its technology or content providers.
ALL RIGHTS RESERVED
Photos and diagrams representing the products may not be reproduced. All drawings, buttons, and illustrations are made by S.A.S Les filles de Belleville.
All names, logos, trademarks, and trade names used on this site are registered trademarks or registered trade names of their owners.