Return an item
Returns are free when you spend over 150€ in mainland France.
Please log into your Albertine customer account and request a return in the "RETURN" tab if you want to return an item. Once your return request has been accepted, you can either download your pre-paid return label on your customer account or return the item/s to the following address:
378 Avenue de Pascouaou,
You must include your order number and name.
Please make sure your items are returned new, unused with their original labels and hygiene seals in their original packaging.
Please inform us of your return request within 14 days of receipt. After this period, we have the right to refuse your order return.
If you can't download your return label, please email us at firstname.lastname@example.org.
It couldn't be simpler if you want to exchange an item (size, model or colour)!
Upon receipt of your return, you will receive a code that you can use on the website to order the new item you want.
Vouchers are valid for 3 months on all the collections and product categories.